Salesforce & Pardot Administrator

Shivakumar Dhumpeti

Driving business growth through Salesforce automation and intelligent CRM solutions.

4+
Years Experience
3
Global Regions
100+
Automations Built
50+
Campaigns Launched
About

Building scalable CRM solutions for global teams

Shivakumar Dhumpeti is an experienced Salesforce and Pardot Administrator specializing in CRM automation, marketing operations, and enterprise Salesforce configuration.

He has worked with global teams across US, EMEA, and APAC regions to build scalable CRM solutions that improve sales efficiency and marketing engagement.

His expertise includes Salesforce administration, marketing automation, automation flows, reporting dashboards, and CRM data governance.

Location

Hyderabad, Telangana, India

Current Role

Salesforce / Pardot Administrator

Global Reach

US, EMEA, APAC

Skills

Technical Expertise

Salesforce

  • Salesforce Administration
  • Sales Cloud
  • Flow Builder
  • Record-Triggered Flows
  • Validation Rules
  • Profiles & Permission Sets
  • Reports & Dashboards

Pardot

  • Marketing Cloud Account Engagement
  • Engagement Studio
  • Automation Rules
  • Dynamic Lists
  • Lead Scoring & Grading
  • Email Campaign Automation

Data & CRM

  • Data Loader
  • Lead Management
  • Duplicate Management
  • CRM Reporting
Experience

Professional Journey

Current
Oct 2021 – Present

Salesforce / Pardot Administrator

Horiba India Pvt Limited
  • Administer Salesforce CRM supporting global sales and marketing teams
  • Configure custom objects, validation rules, and automation using Flow Builder
  • Develop reports and dashboards for sales pipeline tracking
  • Collaborate with global teams across US, EMEA, and APAC
Jun 2019 – Oct 2021

Pardot Specialist

IIC Technologies
  • Implemented Pardot marketing automation
  • Built landing pages, forms, and email campaigns
  • Configured lead scoring, segmentation, and integrations
Mar 2014 – Jun 2019

Associate Quality Analyst

IIC Technologies
  • Performed data validation and geodatabase management
  • Ensured high-quality enterprise data management
Projects

Key Implementations

Global Pardot Implementation

Implemented marketing automation using Pardot across multiple business units in US and EMEA regions.

Automation rules
Engagement studio programs
Lead segmentation
Campaign analytics

Global Salesforce Implementations

Implemented and maintained Salesforce CRM solutions for global clients.

CRM configuration
Salesforce releases support
Data management
Reporting dashboards
Education

B.Tech – Electronics and Communication Engineering

Sujala Bharathi Institute of Technology

Warangal
Contact

Let's Connect

Looking for a Salesforce expert to help optimize your CRM? I'd love to hear from you.